kb.datto.comDatto Knowledge Base

Submit a request Sign in We have identified an issue with the 2.0.9 version of the Datto Windows Agent. An auto-upgrade hotfix is available. Further information is available at the Datto Service Status page. -- Welcome to the Knowledge Base How can we help you? UNIFIED CONTINUITY NETWORKING BUSINESS MANAGEMENT FILE BACKUP AND SYNC For Trained Partners Only ADVANCED INVOICING AND BILLING Promoted articles Supporting Your Product: Datto Product Release Notes Supporting Your Product: Datto Partner Portal: Release notes Supporting Your Product: Datto Windows Agent (DWA) Version 2.1 and above: Release notes Supporting Your Product: Datto Windows Agent (DWA) Version 1.0 & 2.0: Release notes Datto Drive Local: Datto Drive Local starter guide Cloud Continuity for PCs: Release notes Datto SaaS Protection: Improvements to the purchasing and invoicing experiences Datto SaaS Protection: What is changing and why Datto SaaS Protection: Adding a new client-managed Datto SaaS Protection account without client credentials Datto SaaS Protection: Adding a new partner-managed Datto SaaS Protection client without client credentials Datto SaaS Protection: Adding a new Datto SaaS Protection client SIRIS, ALTO, and NAS: Basic troubleshooting for backup error alerts SIRIS, ALTO, and NAS: Advanced troubleshooting for root certificate expiration errors SIRIS, ALTO, and NAS: Understanding the retention process SIRIS, ALTO, and NAS: Error: Registration With StorageCraft Failed - 500 SIRIS, ALTO, and NAS: Enhanced White Glove service for remote device installation SIRIS, ALTO, and NAS: Getting started with the Datto Windows Agent SIRIS, ALTO, and NAS: Getting started with the Datto Mac Agent SIRIS, ALTO, and NAS: Getting started with the Datto Linux Agent SIRIS, ALTO, and NAS: Getting started with the ShadowSnap Agent SIRIS, ALTO, and NAS: Setting up a new Datto appliance SIRIS, ALTO, and NAS: Disaster recovery: Performing a database restore Datto Disaster Recovery Resources SIRIS, ALTO, and NAS: Imaging a USB Drive with Datto Utilities SIRIS, ALTO, and NAS: Restore SIRIS, ALTO, and NAS: USB Bare Metal Restore (BMR): Getting Started SIRIS, ALTO, and NAS: Datto disaster recovery guide ShadowProtect Bare Metal Restore Partner Portal: Recovery Launchpad: Virtualizations SIRIS, ALTO, and NAS: Root certificate expiration SIRIS, ALTO, and NAS: Self-Service Device Migration: Getting Started SIRIS, ALTO, and NAS: Business Continuity & Disaster Recovery (BCDR) release notes (2014 - present) SIRIS, ALTO, and NAS: Properly Sizing a Datto Appliance SIRIS, ALTO, and NAS: BCDR networking and bandwidth requirements SIRIS, ALTO, and NAS: RoundTrip service guide SIRIS, ALTO, and NAS: RoundTrip overview SIRIS, ALTO, and NAS: Basic troubleshooting for screenshot and verification failure alerts SIRIS, ALTO, and NAS: Basic troubleshooting for hardware alerts SIRIS, ALTO, and NAS: Basic troubleshooting for offsite synchronization issues SIRIS, ALTO, and NAS: Basic troubleshooting for "Device not seen" alerts SIRIS, ALTO, and NAS: Getting started with the SIRIS Imager Backupify/Datto SaaS Protection: How does reporting work for SaaS Protection/Backupify 1.0 for Office 365? Backupify/Datto SaaS Protection: 1.0 release notes (2017 - present) Backupify/Datto SaaS Protection: Backupify billing contact information Backupify/Datto SaaS Protection: Administrator roles and permissions Backupify/Datto SaaS Protection: "Password Reset Requested" email Backupify/Datto SaaS Protection: Introduction to roles and permissions Backupify/Datto SaaS Protection: What are billable seats? Backupify/Datto SaaS Protection: How to download and unzip exports Backupify/Datto SaaS Protection: Configuring your user account for two-factor authentication (2FA) Backupify: Understanding the Retention Settings Backupify/Datto SaaS Protection: Viewing the SaaS Protection Status page in the Datto Partner Portal Backupify/Datto SaaS Protection: How does removing a user from your live environment affect the backups and license count? Backupify/Datto SaaS Protection: Why do I get a 500 error when attempting to access my account? Backupify/Datto SaaS Protection: How do I request a billing tier change for a Datto SaaS Protection account? Backupify/Datto SaaS Protection: How long should my initial backups take to complete? Backupify/Datto SaaS Protection for Office 365: How does reporting work for Office 365? Backupify/Datto SaaS Protection for Office 365: Teams Management Backupify/Datto SaaS Protection for Office 365: Roles and permissions for administrators Backupify/Datto SaaS Protection for Office 365: SharePoint Site Management Backupify/Datto SaaS Protection for Office 365: How to manage your administrators Backupify/Datto SaaS Protection for Office 365: Seat Management for Users and Shared Mailboxes Backupify/Datto SaaS Protection for Office 365: Restoring Teams content Backupify/Datto SaaS Protection for Office 365: Protecting Microsoft Teams data Backupify/Datto SaaS Protection for Office 365: How do backups work? Backupify/Datto SaaS Protection for Office 365: How do I restore OneDrive sharing permissions? Backupify/Datto SaaS Protection for Office 365: Versioning and snapshots Backupify/Datto SaaS Protection for Office 365: Exporting Office 365 Users Backupify/Datto SaaS Protection for Office 365: Restores Backupify for Office 365: How to download a billing report showing all license usage Backupify for Office 365: Sales contact information Backupify for Office 365: How to set up a new account Backupify/Datto SaaS Protection for Office 365: Office 365 permissions explained Backupify/Datto SaaS Protection for Office 365: Navigating the dashboard in Backupify/Datto SaaS Protection 2.0 for Office 365 Backupify/Datto SaaS Protection for G Suite: Frequently asked questions about administrator roles and permissions Backupify/Datto SaaS Protection for G Suite: How do I update the Super Administrator? Backupify for G Suite: How do I add a subdomain to my Backupify for G Suite account? Backupify/Datto SaaS Protection for G Suite: How to manage your administrators Backupify/Datto SaaS Protection for G Suite: Seat Management for Users Backupify/Datto SaaS Protection for G Suite: How does reporting work for G Suite? Backupify/Datto SaaS Protection for G Suite: Working with Google Shared Drives Backupify/Datto SaaS Protection for G Suite: What impact does Restore permissions have when restoring to Drive? Backupify/Datto SaaS Protection for G Suite: Exporting G Suite Users Backupify/Datto SaaS Protection for G Suite: Restoring G Suite data Backupify/Datto SaaS Protection for G Suite: How do backups work? Backupify/Datto SaaS Protection for G Suite: How to download your billing report for G Suite Users Backupify for G Suite: Sales contact information Backupify/Datto SaaS Protection for G Suite: Why am I being billed for more users than I have in my G Suite domain? Backupify/Datto SaaS Protection: G Suite domain name changes Backupify/Datto SaaS Protection: What services and versions of G Suite does Backupify/Datto SaaS Protection 2.0 back up? Backupify for G Suite: How do I set up a new Backupify for G Suite account? Datto Networking: Firewall requirements Datto Networking: Using the Networking Status page to access and manage your network devices Datto Network Manager: Release notes Datto Networking Appliance (DNA): Getting started Datto Networking Appliance (DNA): Release notes Datto Networking Appliance (DNA) Installation Quick Start Guide Datto Networking Appliance (DNA): Setting up a Windows IKEv2 Client VPN Datto Networking: D200 firmware release notes Datto Networking: D200: Hardware and feature specifications Datto Networking: Getting started with the Datto D200 Datto Networking: Datto Access Point firmware release notes Datto Networking: How to Configure Switches for Seamless Roaming Datto Network Manager: Setting Up And Managing Access Points Datto Networking: Required Firmware Update for Datto Switches Datto Networking: Gett...